Broadband & Phone packages

Hi All , 

Having been with Orange for our Broadband with Voip for almost a year now i am turning my attention to switching to another provider - hope to save some money in the process , but in addition its a principle thing due to the poor customer care received when originally setting it up in 2012 (which is another story and if i go into it will ruin my Sunday)

typical bill is around 37 - 44 euros

So would like to hear who you would reccommend for this type of set up.

One thing i must add to the configuration is a wifi repeater or similair device to enable wifi in our gite which currently doesnt have it due to distance / stone walls etc.

Steve

 

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Replies to This Discussion

Permalink Reply by Bob williams on March 17, 2013 at 16:11

no loss there then??

Permalink Reply by Debra Bonser on March 17, 2013 at 17:02

Hi, We are with Orange Telecom, and have been for 3 years now, without any complaints.  I used their English speaking helpline when we set it up, and they were brilliant - its 09 69 36 39 00 for anyone who wants to talk technical in English about your requirements and problems.  I've used this for ordering, setting up and dealing with a problem with the wires came down in the wind, and they arranged a technician to come and sort it all out.  We pay €39 per month, which includes phone (free to UK, and many other countries, 30 minutes free portable calls), excellent broadband, and Orange TV set to box. 

Can't complain!!!

Permalink Reply by Helen Harvey on March 31, 2013 at 21:15
Hi Deborah. Could I ask, have you used this number to discuss your contract? I too am paying both FT and Orange and would like to see if I can reduce my costs by dumping the FT phone line and just use the livebox for internet and calls. But I don't trust my French to get it right!
Permalink Reply by Debra Bonser on March 31, 2013 at 21:30
Yes. Just ring them, they are great.
Permalink Reply by Debra Bolderson on April 9, 2013 at 23:36

Hi Debra

doesn't it annoy you when people call you Deborah (perhaps that's just me!!)

Regards your experience with OT - are you getting this through a land line, or through satellite? Because our house is going to be very remote - perhaps at the end of an old Ft line, and we will not get efficient internet through this mode.

Debra

Permalink Reply by Debra Bonser on April 10, 2013 at 8:01
Hi Debra, have got used to the name thing - my middle name is Jayne, so I have double trouble! We have excellent broadband, so dont need a satellite, but speak to a uk company called Avonline regarding satellite, if thats what you need.

Debra
Permalink Reply by Helen Harvey on May 31, 2013 at 15:01

Only just picked this up.  Oh dear, sorry to the Debra I annoyed and the one whose name I got wrong - human error!

Permalink Reply by Debra Bonser on May 31, 2013 at 15:10

It doesn't bother me - I've been called much worse with a surname like mine :) - more importantly - did you get sorted?  I had to phone the UK helpline the other day, and they were brilliant - I needed to re-set my live box settings when we had a storm - only took 5-10 minutes on the phone and we were back working again.  Very impressed with their customer service.  I know friends who use the french helpline who don't appear to be as happy.....

Permalink Reply by Helen Harvey on May 31, 2013 at 15:21

Hi Debra.  I have to admit I chickened out at the time but I really need to do something about it and reading these post s again I have stored the English number in my phone to sort it when we arrive for the summer.  We spend 14 weeks a year at our French house but pay 36 euros a month every month regardless of whether we are there or not between FT and Orange and we must be able to do better than that!   have decided I want to stay with Orange but don't need the landline as we have a good deal on our UK mobiles when we are away.  Used to have the phone through the internet but found it kept cutting off if both laptops were in use at the same time.  Maybe I need to investigate that again.  Anyway, good to know that I can try and communicate that in English! 


FacilitatorPermalink Reply by Sheila Walshe-Blackmore on May 31, 2013 at 15:35

Hi all.  Just jumping in here in a hurry - have to go out in a few, so haven't read back over the last couple of pages and apologies if I repeat anything that's already been said.  You can get a phone line from FT/Orange for a "maison secondaire".  You give them a few weeks notice before arriving and they will have the phone turned on, and same applies in reverse when you are leaving.  If you also require broadband, my understanding is that you cannot turn this one and off but have to pay for each month.  I found this when we first arrived, and you can set it up via the English speaking helpline.  Hope this helps.

Permalink Reply by Helen Harvey on May 31, 2013 at 15:46

Thanks Sheila.  I think it boils down to the fact that I don't need the phone line and yes, I know they won't allow the broadband to turned off for some months!

Permalink Reply by keith jackson on March 17, 2013 at 17:32

One bit of advice - don't go near SFR. There is no English advice/help line, and even if you get to speak to a human being that speaks French at a reasonable pace, the whole organisation seems chaotic. For example the Angouleme shop only has one landline (!) so if they need to ring head office or whatever for more han one person, everything grinds to a halt. There's more but I don't want to spoil my Sunday, either.

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