More good news from London, I bought a skirt from Gant - the colour ran & ruined some of my children's pretty new Summer clothes (as per my post about Summer - they'd only been worn once!) Anyway I wrote to the Customer Services at Gant to complain, returned the skirt and told them the value of the children's clothes, referencing a kids clothing website I use. I took the clothes into the shop to show them and explained to the manager I'd listed out all the items damaged by the skirt.
Today I got an email saying they are sending me a gift card for Gant to the value of all my kids clothes plus the skirt.
Now that has brightened up my day somewhat! Well done Gant - Excellent customer service!