In July last year we had new double glazing installed at a cost of almost €9k. Over the winter, it became apparent that we had a significant draught coming in through the kitchen window. Looking sideways on, you can clearly see daylight and I had to pack the gap with kitchen roll. After several phone calls, he finally came round, messed about and said it was sorted. after opening the window, once only, the problem is back and he's now ignoring all calls and a registered letter giving him til the 20th Feb to make good. Unfortunately, we don't have legal cover with the house insurance so they can't help. They did say we should get an expert out at a cost of approx €400 and take it from there.
I am loathe to spend money we may not get back but I don't see why the company should get away with it. We had a problem with a pool at our previous house and paid €700 for an 'experts' report and it got us nowhere - €15k lost
Any advice as to who I should speak to. Do I go to a huissier, an advocat? Can I contact his insurance company direct?
Thanks in advance