Has anyone had any dealings with this company? We have just received the most appalling service from them when my daughter broke down on Tuesday night. She was stuck at the side of a road from 10.10 pm until 2.30 am finally being taxied to a local hotel at 3am. During that time she was not contacted by the breakdown service until 2.30 and this only happened after my fourth phonecall to them. I spent yesterday trying to make an official complaint, I made a further 4 telephone calls, spoke to a different person each time who all assured me they would call me back with information about the car, email me a complaints form, get a manager to call me. NONE of this happened and each time I rang back the person who I wanted to speak to was not at their desk/gone home/unavailable. I have now given up and we are dealing with the french office who have been very helpful.
Have we just been unlucky? Would welcome any comments from others who have used them.