I’m hoping this can be fixed as it’s their mistake, but I’ve just had an email from Banque Postale saying that as I haven’t updated my details with them, I can’t access my accounts as of now. I have a savings account with them and a joint account with OH that we use for household expenses and tax bills and they’re saying that prélèevements can be affected. They’re also threatening to charge us. ‘Des frais d’actualisation de dossier client pourraient être prélevés conformément à nos conditions tarifaires2.’
As it happens, I saw our adviser on Monday with our ID and latest Avis d’Imposition so we’ve done what they wanted. I’ve forwarded the email to her and asked why they’ve sent it. I know that we’re about at their deadline for updating our details, partly down to me being injured but also because I had trouble making contact with our adviser.
Has anyone else had this problem please should I do anything else at this stage?
Are you sure it was actually from them? Scammers often send such emails in an attempt to get your personal information.
You did the right thing by querying it with the bank, but as a general rule it’s best not to respond directly or click any links in such emails - instead log in to your online account independently and check or update your details that way.
This may be obvious, but bears repeating - it’s easy to be taken in by the false sense of urgency such emails are designed to generate.
ETA - sorry just re-read your post and I see you can’t get into your accounts so it may be genuine. The point about scams still stands though.
I’m as sure as I can be that it’s a kosher email address for Banque Postale, I haven’t clicked on any links. I could have been caught out though because the updating details thing is very current. It’s a bit like when you’re expecting a delivery and a phishing text turns up, you aren’t as sceptical as usual.
I’ll ring our adviser later and make sure she does something to sort this.
There have been messages and a pop-up when you log on to internet banking dating back to the beginning of the year asking everyone to do just as you described. It never went away until you actually did what they asked.
I finally got our adviser to take action on this and as of today I can access the account and the app. Just in time too, because we have workmen here tomorrow and I need to write a cheque once they finish.
Today the adviser replied by email to my phone call and urgent follow-up email over the weekend. She said that correspondence had crossed but I do wonder if she hadn’t done what she needed to do before the deadline. I’ll be keeping an eye on the account to make sure they don’t charge us like they were threatening to do.