Well, that was quick enough
Not a word about the circumstances (to be expected, it’s probably an auto-generated email).
I wonder if they will actually read the bit about not sending postage materials to the French address.
IMHO SFA chance 
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Less than that I expect.
Certainly no sign of anybody leaping into action as per @letsmile 's experience.
I wait with baited breath (but definitely not held breath) however, as the first move was “Toodeloo then” not “Please let us fix this” I’m not hopeful.
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I’ll be charitable and suggest that they got the postage thing half right.
They sent it to my normal email address, not the orange.fr email address (which the confirmation they’d cancelled the account went to).
However it’s a Chronopost label which needs sending in France, within the next 30 days 
Where’s the router currently? France or UK?
UK, I’ll just send it back from here.
TBH I can see this is all just automatic stuff having cancelled the account which, as I said above, rates as an “adequate” response. A good response would be to pay some attention to the reason - that would be more of a manual process and might yet take place but I’m not holding my breath.
France, as we know, has something of a poor reputation for customer service but I have long wondered why the French themselves stand for it. After all they can be pretty vocal when they have a grievance - I’ve tended to assume that it is because there is less competition in the market. Especially the supply of artisans where wanting high levels of qualification is done in the name of protecting customers but ultimately does them a disservice.
They might be charged TVA and import duties 
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They might but I plan on putting “returned goods, no commercial value” on the CN22
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OK, well, final update.
Orange cancelled my line, pestered me once to send the Livebox & decoder back, I assume they registered that I had done so as they didn’t pester again and do not seem to have charged me for non-return.
Nothing else, nil, nada. No apology, offer of compensation or request for more info. Whether that’s the French “compartmentalisation” (we’re cancellations, if you want complaints to read your stuff you send it to them) or not I don’t know.
About what I expected TBH.
Just for info, my Orange Nokia 5G box failed again yesterday. That’s two box failures in around ten weeks. They’re shipping another new box to me on Tuesday but couldn’t say if it was Nokia or an (eavesdropping ) Huawei, which they now seem to be also using. I hope the latter.
I can’t really fathom how something as simple as a router can fail these days, let alone two of them on the trot 
I suggest a cheap 5G phone and USB tethering to a suitable mini PC running OpenWRT.
I’m using my phone as our personal hotspot until the new box arrives. The only reason I changed from my two 4G routers, which had served us well since before Covid, was the two Free SIMS were limited to 300GB a month each. Now I’ve given them away. The Orange SIM is unlimited, but my resilience is now zero. I should have kept one of the routers
If the next box fails I think I’ll take your advice and go it alone, I only need the Orange SIM.