Some interesting points Michael, thanks and nice to receive input from a former agent.
They are members of ARLA, but I haven’t contacted them, but good suggestion so think I will do that.
And yes I do have specific points that I have actually raised with the agent, to which they provided a very very waffly long winded response. To which I responded with quite a direct message. This was after trying to deal with the points over the phone and then getting a lengthy mail response after the phone call. In brief, there were a number of relatively smaller points they didn’t fulfill in their contract, but the main two points were a)not getting competitive quotes for services and me getting quotes that were consistently about 30% of the agents cost and b)no regular visits - in the contract it says 3 per year, but they visited once (Dec 2020 to Dec 2021 - their reason was Government rules prevented them from visiting, then they were short staffed in catching up - my response was that the staffing issue was not my problem and when I asked them what the period was when the Government was restricting visits, they could not say - very very frustrating, so would love to actually get the rules that were in place at the time i.e. the ‘blackout period’ for visits.
Re getting paid, in actual fact, my tenant pays the agent and then they pay me, after deduction of their fees, so not in a position to withold any monies unfortunately.
And re facebook, I don’t actually use facebook and don’t really want to set one up just for this, but I was seriousy considering setting up a twitter account, primarily for this, as it’s plainly wrong that they aren’t accountable and think they can do what they want when their client is remote. Maybe they feel there is no option for me, without returning to the UK to sort out a new agent, so feel quite safe???
Really welcome your feedback, given your experience. Ultimately, I just want to pay someone to do the job and for them to do it. It’s no wonder so many agents have a dismal reputation!