Does any-one know how to complain to these companies, and/or who to contact?
Our phone has been en panne for 4 weeks and our internet down for the same time bar 4 days when it worked. We have had new plugs, changed the sockets, had a new box, SFR round to say it was Orange's line at fault, and Orange to say it was firstly a short-circuit (no it wasn't) and then that they would be repairing something...
We are still waiting. Meanwhile they have lent us a web-trotter (dongle) which hardly works here as our signal is very poor or non-existent. (It has taken me 15 minutes to write this!) And of course it doesn't give us a phone.
I want to know how to take this up with senior staff and hope some-one can advise on a contact - using the chat or calling 1023 only gets you a basic response.
I hope some-one can help.