Can anyone help with a problem I have?
I bought a Canon printer in late November from Darty. It came with a two year guarantee. From the start it’s caused problems - for example it took ages to configure it to scan documents ( it didn’t do it automatically as you’d expect).
A few days ago I had to change one of the cartridges. I opened the front of the machine up, put the new cartridge in, and the two print heads went to the end of the carriage and got stuck there, No amount of gentle prodding would move them.
I took it back to the shop it came from, and the man behind the counter managed to get the cartridges into a position where they could be removed and replaced. while he was doing this, I could clearly hear him saying to his colleague something about the printer having been misused. He was told that this was absolutely not the case. Apart from pulling at the cartridges to try to free them, there was absolutely no mistreatment involved. I got the impression that he wasn’t convinced, but as he had managed to clear the problem up, I left it at that.
I took the printer home, put two brand new Canon cartridges in, and lo and behold, the print quality was poor to the point of being illegible. I took it back the following day, and was told by the same assistant that it was probably because the heads weren’t aligned properly, and to take it home and manually go through the alignment process. He said that if that didn’t work, to bring it back and he would send it away for repair.
It made no difference of course, and I’m going to take it back tomorrow. My concern is that he’s going to say that he’s going to send it to their repair depot, but I’ll have to pay. I strongly suspect that he’ll claim that I damaged the mechanism, which I completely refute. At no time has he offered to replace the printer under the terms of the guarantee, or to refund the cost.
Any idea about where I stand legally? I need the printer to work, but I am absolutely certain that it was not through any action that I have taken that it doesn’t. Besides, if there is an allegation of misuse, who’s to say that it wasn’t caused by him when he got he carriage to return the first time I took it in?
Has anyone had a similar problem, and how was it resolved? Any advice would be very welcome.