After selling my house I decided to open a bank account with Credit Agricole. I was warned by other British customers not to do it as they had so many problems with them. How right they were!
I have been trying for the last week to transfer a high amount of euros to another bank and despite doing all the correct paperwork with the Manager, visiting the branch three times and endless telephone calls, as of today it has still not been done!
Their excuses are the Iban number was wrong - it isn't! Because it was a large sum of money they wanted to know where I had the money from - I told them that at the form filling stage! Then it was the fact that they needed to know WHY I was sending the money to another bank - and the list goes on.
I am so frustrated as all they have to do is enter a couple of digits and send, but it seems there is no urgency in the matter and they wish to hold onto the money.
After this scenario is over I shall be closing all the accounts as I no longer trust their motives and shall return to my other bank, La Banque Postale.
Any suggestions please because even their english employees cannot help me.