I'm having a spat with Moulinex. I have a lovely coffee / spice grinder that's broken. I bought it in france about 3 years ago from our local Intermarche I think. So it's out of warrenty - that's fine. But it's a tiny part - super easy to replace, it just clicks in. The motor is great, it works beautifully. We love it.
But. I can't order a replacement part (about 4 euro plus post) because it is "Obsolete". They do not have them, they do not make them. In the whole world. They make something similar, but it won't work. I've found out that the 'Manufacture Inception Date' for the grinder is January 2011. That means if mine was the very first to roll off the production line it is just over five years old.
Is there a law? There must be? How can a manufacturer make something that cannot be mended after 5 years?
All thoughts welcome!
I'm well on to the 'contact customer services' thing - just hoping for a bit of legalese to back me up