Thanks for the replies everyone. I’ve been wondering for sometime and what made me think this is an issue was something in today’s Guardian about Boomers talking to Zoomers (or something!) This is what made me think:
Is email really dead?
John Lee, 61, Dundee
Scott-Turner: I have 10,000 unopened emails.
Ayo Ogunleye: If I emailed my friend saying: “Do you want to meet up?” they’d probably laugh. Phones are here for a reason.
Baggaley: The only people who email me are Uber Eats and Sainsbury’s.
Good point Kirstea. I’m all for asking my guests what they want.
Because I’m in the hospitality business and as I want repeat business I go out of my way to give them what they want.
I think you maybe right Gareth. Follow up with a quick text after a few days saying did they get it. But I’ll start with Kirstea’s suggestion first and check how they want me to contact them.
Not sure, since in all cases they HAVE communicated with me by email and I them when they are booking - at that point they are making an effort to keep in touch. Afterwards, not so sure.
Thanks @graham - I’ll explore further, especially if they say they do prefer text contact.
but the alternatives like Telegram are allegedly more secure than WhatsApp - it’s just that the take-up may not be so high. The way forward is of course to have multiple opportunities to meet your client’s expectations - little point in sending a Telegram message if the Client doesn’t have it.
I was only really providing an example of the opportunities available, not necessarily recommending a particular solution from the long list of those available.
I guess that could be if there is no “call to action” in the message. If they read it only as informational, they may not feel there is a need to respond positively, or otherwise. Others of course may not understand that such messages in either direction are foc crossing Country or network boundaries.
It’s quite frustrating that, since my messages just disappear into the ether. OH suggests I tag my emails so I know they’ve been opened. I personally don’t like that and always make a point of refusing it and instead replying personally.
I didn’t see any such restriction (using Firefox) but it does ask (in French) “Would you like to receive our latest news in your browser?” for which you can select “later” or “yes”. If you make no selection, you can still read the article which has some good points in it.