Does anyone know what the consumer regulations are here? Recent experiences have lead me to believe that they don't exist here.
last week for example I was helping some friends collect some flooring from Bricomarche. The assistants in the store were very helpful and told us to tell the girl on the till that there was a discount. My friend who speaks very good French explained this to the girl on the till who told her it would be applied automatically.
Once through the inner door we stopped to check the till receipt and discovered that no discount had in fact been applied. We went back in to bring this to the attention of the checkout girl. To my amazement she offered a 'credit note' (c. 50 euros!) We hadn't even left the store so my friend asked if it could be put back on her card but apparently this is not possible and after waiting another 10minutes while 2 staff members discussed they eventually presented a cheque!
My wife had a similar experience when she mistakenly bought a towel rail which was the wrong type. We took it back within an hour and had the same problem. Eventually they agreed to try and get the correct one from another store, which happily they found.
This week-end we bought the last two of flat pack cupboards from Lidl and put them together only to find that half of a finishing strip was missing off the front edge -ok we should I suppose have noticed this. Anyway we have decided its not worth the bother as I can imagine the reaction of the staff.
I assumed that with being part of the European community similar consumer protection should be in place