I wonder if anyone has any advice on this.
Several years ago, when I arrived in France, I wanted an internet connection, and the best I could get at the time was dial-up, as I'm not close enough to an exchange for broadband proper.
Sick and tired with the dial-up speeds (or lack of them), when it became available, I then opted for a wimax connection (long-range wireless, for the uninitiated), which was provided by a company called Idyle. That company latterly became Ozone. The wimax service, when it worked, was quite good, but there were many occasions without a connection at all.
Anyway, last July 12th (2011), the service disappeared altogether (and hasn't been present since) and I suspected that the receiver was at fault (their property).
I tried contacting them via the E mail address supplied - my messages kept bouncing. I tried ringing them on several occasions, and never actually managed to speak to anyone - just got played irritating music for ages. I filled in their on-line assistance form on the website, several times with details of my issue (having reverted to the dial-up service) - none of these requests were answered.
I then wrote one letter after another, and sent them recorded delivery (I got back the receipts, so I know they arrived).
Eventually, after being without their service for fifty days, I wrote to them again, telling them that as they couldn't or wouldn't provide the service for which I paid, and neglected to respond to my communications, I considered the contract at an end, and warned them that I'd be cancelling the prelevement at my bank (which I did).
They continued to attempt to bill me, and I wrote to them again - no response.
They are still attempting to bill me, and say they will "suspend" the service (Ha!) and attempt to recover the arrears.
So a couple of weeks ago, I sent them yet another recorded delivery letter (a strongly worded one) together with copies of all my previous unanswered communications in support. No reply.
I have now received yet another letter demanding payment, and threatening me with God knows what (and with no reference to my communications with them).
I am now at a loss what to do. I live in the back of beyond, so help is almost non-existent. I managed to get set up with another company supplying wimax late last year (Numeo - and they're the pits, as well) - I suspect that Numeo and Ozone may have since amalgamated, but I'm not sure, they obviously haven't sussed out who I am, and I use a different bank account.
If debt collectors arrive, what should I do? Is there some form of ombudsman service available in these matters?
It seems that it's yet another case of the left hand not knowing what the right hand is doing - very French.
Any advice would be much appreciated.