I'm hoping somebody can give some advice regarding our Internet access nightmare.
We live in a small hamlet of 9 houses. The only provider we can use for Internet access is Orange, as only they offer extended broadband to our location.
We pay 24.90 a month for the extended broadband, plus the France Telecom 32 euros for the landline, plus all our phone calls. It amounts to nearly 70 euros a month all told.
Both the other Internet users in the hamlet have a livebox, and so their monthly outgoings are about 33 euros. When we have asked to have the same facility, Orange tell us we do not qualify because our line has too low "debit". They cannot explain why; they simply say that our line does not support a sufficient "debit" to enable the use of a Livebox, unlike the neighbours to our left and right.
Our Internet connection used to function fairly well until a few months ago, when it broke down completely for three weeks. Orange were unable to tell us what the problem was and didn't seem at all interested in repairing it. Since it finally started working once more, it has been very off and on, sometimes no connection at all for hours, and download speeds as low as 12 kbps. At other times it is OK.
It's very unsatisfactory to know that we pay twice as much as the neighbours for a service that isn't half as good.
When we went to see Orange yesterday they proposed a 3g key for 33 euros a month for 195 hours of Internet per month but which they said would give us a guaranteed fast connection. So even more expensive.
Does anybody know if any other providers offer a better deal for 3g? I would really like not to have to keep paying Orange for their very poor service.
We have already been involved in a dispute with them over an "Internet Plus" subscription that they attached to our service at a cost of 20 euros a month, something we knew nothing about, never used and didn't want. It took several weeks and the threat of legal action to get them to refund the 240 euros they had taken from our account. And I keep wondering why we have had so many problems ever since.