Barbara, I've just read the apology you received from Catharine and the rest of the team. Catharine seems genuinely concerned at the upset caused by the sub-thread that was running which is why it was asked to be dropped and she reiterates how highly you're valued on SFN. Emotions were very obviously running high at that point but the comments kept going back and forth and the situation simply deteriorated. I believe Catharine's response is a very dignified apology which I hope you can accept, agree to let bygones be bygones and we all move on.
I feel your post is somewhat disingenuous. It would be nice if you could have also mentioned that your concerns were addressed.
You raised a concern at the time. You then received both a personal message from me and following that, an 'official' reply (below) which clearly apologises for you having had a less than perfect (as you perceived it) SFN experience.
I'm sure the other party feels that he too could have done 'with more support' but as I'm sure you can appreciate, James and I are here to administrate, not referee.
COPY
Dear Barbara
Having investigated / discussed further - we'd like to send you the following message:
I'm extremely sorry you feel upset by recent exchanges on SFN. As you know SFN is an open forum and we like to encourage frank exchanges between members. Sometimes those exchanges unintentionally touch in very personal areas of other peoples lives, sometimes upsetting them.
In an attempt to limit this we asked in this instance that the conversation be brought back to the original subject and that the sub-thread be dropped. This now appears to be the case. Short of censoring the conversation, this is the limit of our ability to control posts and we ask that members remain civil among one another at all times.
We are very sorry this has happened to you. You are a highly valued member of the SFN network with your interesting discussion topics and posts.
Please accept this as an apology for the recent experience you had on SFN. It does happen when debate becomes heated.
Catharine Higginson and myself are the administrators of SFN, there are also a handful of other members who help out behind the scenes. We call them facilitators, some of them have it written on their avatar.