Apologies in advance: this is a bit long-winded. But then, so is the situation…
In April 2017 I registered with URSSAF. They lost my dossier.
In June 2017 I reregistered with URSSAF. They decided my name needs to be rewritten so now all the documentation is in the name of KIRKBI, despite the fact they have scans of my birth certificate and passport. Apparently, I, the British government and its registrars and passport office, do not know how to spell my name.
August to October 2017, various enquiries from RSI and Mutuelles du Soleil. RSI asked for, and got, my passport and birth certificate (initially having asked for a translation but backed down when tackled over the phone).
The Mutuelle however returned my declaration de medecin traitant with a letter that told me I am not insured and do not exist, despite sending previous documentation. Apparently, they had not tried using my SECU number to find out that they had misspelled my name. This got sorted… we thought. But on my last visit to hospital, we found my medecin traitant doesn’t show up, and my name is still spelt wrong on the system, and my 100% reimbursement (chronic rheumatoid arthritis) is not on the system either so I end up still having to pay 20%.
As for URSSAF, they are not answering the phone at all. I think we up to 19 phone calls.
I now have an attestation for my carte vitale, after nine months, and it is in the wrong name. And the Mutuelle tells me that now I need to supply
(a) a birth certificate, with a certified translation, with an apostille,
(b) a carte de sejour (which of course I haven’t got - Chartres may or may not issue one, but won’t do so until I have documentation as an auto-entrepreneur with my name spelt right).
The problem is that the whole thing is like a ball of spaghetti. Every time I get one thing sorted out, another thing goes wrong. I don’t know where to push or what bits of string to pull… and I really don’t want to shell out £200 on translations (oh yes, I’ll need to get my change of name declaration apostille and translated, too) if they then say ‘Oh, but this birth certificate isn’t for you, it’s for someone completely different’…
Question - is there any kind of shortcut along the lines of ‘write to your MP’? Or any kind of pressure that can be brought to bear to stop this lasting another nine months? My partner is French but alas, as a former fonctionnaire, has always been registered with the same mutuelle and never had to do any of this stuff… and he is as bamboozled as I am.