I had a savings account with the Nat West in the UK that I used occasionally in the 90s.
I stopped using and left a balance of about £150. Once a year the bank would write to me asking if I wanted to keep the account open, and every year I answered yes.
Around 2010 they wrote informing me that they had closed the account and were keeping my money until I claimed it back, which I did, straight away.
I was informed that I had to send certified copies of my identity papers and a utilities invoice.
As that year I had renewed my passport before it had expired, I sent the old, but still valid original, with a telephone bill.
They wrote back saying that they wouldn’t accept originals and sent me back my documents.
I then went to the “Mairie” Town Hall, and persuaded them to make certified copies and they did, very reluctantly.
After these were sent to the Nat West they contacted me saying they needed the telephone number of the Mairie in order to contact them, to check that my certified copies were real.
This I gave wondering why they couldn’t google it like everyone else.
The Nat West then contacted me again saying that no one in the Mairie spoke English (I had warned them of this), and still couldn’t refund my money.
So, in 2014, whilst on a trip to the UK, I went into a Nat West bank where they copied my papers, and sent them directly to their “Special Closed Account Monies” (SCAM!) office.
The SCAM office has now said that they didn’t receive this and still won’t pay me back.
I know it’s not a huge amount, but still, it is mine and I want it back.
Does anyone have any ideas on how to get it back without it costing me more than £150?