First of all, i am honoured to be a part of France.
Concerning with mentioned subject, I have ordered online groceries from one of the e-commerce website. Normally they are committed to deliver the stuff in 3-4days. However I have ordered my groceries (which were must for me & my family) on 13October2021, on 26Oct I received an email that delivery partner tried to deliver the order but I was not available at home. Which was truly surprising for me, as me or my family are available at home all the time. They didn’t drop any letter for collection as well. For this I followed up with respective company, they said they will check with delivery partner & let me know. Meanwhile I also contacted their delivery partner & understood that parcel can not be delivered as it is damaged. The main grocery company was not aware of this, which I brought it to their notice that this is the situation. Meanwhile I was going through mental harrasment with one of their representative as well, who was mentioning that 98%of their customers are happy with their service & I am among the 2%.
I contacted support team their answers were like we will deliver it but when GOD KNOWS. Finally they asked me to cancel & ask for refund however now I don’t want to cancel it but I want my things to be delivered & to add penalty on the company as well as a compensation of this mental torture. I am not sure whether I am thinking loud or not. But kindly looking for advice of you experts here. Till today I did not receive my order & Groceries are basic needs of daily life which I already mentioned to them.
Thanks & Regards