This will be interesting, if hardly surprising to all of those running businesses in France. During this holiday period we have a temp secretary. Her previous post was six months with an obligatory contributions collections agency who shall remain nameless, but I think there is an I and an R and an S somewhere in the abbreveiation of their name. As I say, this will come as no surprise.
She reliably informs me that they are best incompetent. No follow up of a case once it leaves a desk. Add to the incompetence, unsympathetic, non-understanding and revenue driven, you will have a pretty clear picture.
The begging letters receive little to no attention. The threats of suicide may create a bit of a sensation on the platform and no more, but the letters that will really get you noticed are the ones that drop the right political names (since it may be someone further up the political heirarchy).
They are not interested in the letters in, but the letters out. The first reminder, the second, that lovely one when they threaten the huissier and then the courts - any way possible to get you to cough.
I told her that since I took full time employment in 2007, it took another 4 years to get rid of the collection agency and finally be clear. She simply said: "I'm not surprised."