I am wondering if anybody has used the Défenser des Droits, also known as le Médiateur de la République or simply the Ombudsman? I have looked at the role of the Défenser and followed the site through to our local delegate so that is all clear.
I have to pursue a medical issue. During my last visit to hospital in Bergerac the surgeon who saw me told my wife and I that the wrong procedure had been followed in the first two operations. He was saying that on the basis of the X-rays. The first two operation protocols are missing from the records and the original surgeon has left, so there is no explanation to why both operations were wrong procedures. I see the 'new' surgeon again next week. He has said he will try to receive the missing notes. The orthopedics administration has already told us they do not exist. Everybody has the right to have a complete dossier of original or copied notes. On the basis of the incomplete dossier I have a case to begin with.
What I am trying to find out is whether anybody has pursued a case of wrong or negligent treatment. It is difficult to begin with because nobody will 'own up' and whilst advising me, it is doubtful that the present surgeon would repeat the error to the delegate of the Défenser in order to protect the hospital and perhaps his own job. So it will be somewhat dependant on external and impartial experts to use the X-rays on the assumption the notes are not found.
I had an MRI scan last week and there are signs of a wrong procedure in nerve damage that is likely to be unrepairable, possible broken tendons and certainly capsulities which means I have to undergo a very painful orthopedic process in a while.
So, I have all the building blocks for a complaint. I am aware that the Défenser is only there to conciliate and not award compensation or anything like that, so that is not what I am tring to find out. What I am trying to find out is whether other people have experience that is in any way comparable so that I can anticipate how to pursue this and what the likely outcome might be.