We have just received the following e-mail from the Mairies of our village and neighbouring Sivignon:.
'We haven’t heard from you for a long time, but at the town hall we are still in charge of moving this file forward because the service provided was not sufficient and therefore unsatisfactory.
Checks for any disruptive equipment in several homes were carried out in September by Orange without success. They also looked for the causes of this too low flow. Orange concluded that a new cable had to be laid to restore the correct speed for all the homes concerned.
To allow this work, the Department’s Roads Directorate blocked the authorization file because of branches left during the last works on the RD17.
The roadmenders of Trivy and Verosvres recently removed a very, very small pile of branches, which was observed by an agent of the DRI and the elected officials of the communes of Sivignon and Trivy.
Finally we learn that the work permission is granted by the department on the RD17 from 7/12/2020.
From that date, the SETELEM company will remove and change the cable installed recently this summer …
There will therefore certainly be Internet shutdowns during this period.
We sincerely hope that this may finally be the end of all these dysfunctions, for 1 year on December 19, 2020.
To follow up on this matter, we urge you to send us your positive or negative comments after the work has been carried out.’
Fortunately, we have an alternative arrangement for our internet, but after being without our land line for eight months and now the ADSL provided by Orange at snails pace, they are going to start all over again.
The fact that Orange was trying to put the blame on defective equipment in peoples’ homes, shows their attitude to customer service.
It really does beggar belief.