Hello, We arranged for three parcels to be sent to us from Scotland to France. They were collected on the 9th October with delivery for the 13th. Since then nothing! I’ve entered the reference we were given and the last entry is 'scanned to trunk '.
We wrote & asked what was happening but have been given the run-around, being passed from one department to the other. In frustration I wrote to the CEO who didn’t even reply!!
We have used them once I think before without trouble so I just do not understand . The sender has confirmed that they we fully labelled and had all the bar code firmly attached.