In a nutshell, how I see it too. It’s very poor indeed. And leads to injustices that ordinary folk end up on the end of with no effective, timely recourse.
Hi. This may be to do with the post Brexit regulations. You needed to update your French residency address and the account I think moves to Revolution European. Keeping your uk address on the account together with a uk mobile no is against regulations. We had a similar experience when returning to live in France with our Barclays account! A bit late now for the advice sorry….
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I have made all those changes several years ago including adding my French Tax UTR number.
My Revolut account is registered in France.
As far as I was aware everything was correct……but it clearly wasn’t!
Par for the course with banks. I have already regaled the forum with my recent horrendous experience with Lloyds Bank who decided they no longer wished to provide bank accounts for trusts, so won’t repeat it here.
But a biscuit tin under the bed will give you better customer service.
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Having read so many people extolling he virtues of Revolut yet seeing this nonsense I will stay away from them. Also those ridiculous TV ads of theirs which have a celebrity (?) on a horse waffling on about sweet FA and who could be selling anything from toasters to cars.
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This won’t help Matt and not nearly as important, but I was kicked off EBay France for absolutely no reason at all, again despite appealing I just kept getting the same generic denial response. Bizarre!
We’ve been using Wise for years…their exchange rates are consistently the best and they provide all the banking facilities we need. Can’t recommend them enough.
We have an account with Credit Agricole too but Gordon Bennett what a shower they are. As “grand rue” banks go their normal transaction fees are generally among the lowest, and if course you can’t have a livret with most if not all of these online banks, but their service is generally abysmal. At one point they tried to persuade me to have my pensions sent to them direct (I fund the account in euros direct from Wise) until I pointed out that the combination of their additional charges and crappy exchange rates would cost me close to €5,000 a year (and my pensions are NOT that ginormous I assure you!).
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We have our DWPensions sent directly to our account with CA. Yes, at first, they did charge us but, at one face-to-face meeting to discuss this, they did an about turn and said (more or less) “Oh, if they are Pension payments we will waive charges”
Hurrah…
You are going to have to hand yourself in Mat, they are on to you, your links to the multi national money laundering racket are over. Caught by Ai and faceless society of bankers. 
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It’s a long standing thing with Revolut.
Money laundering rules mean the “bank” isn’t allowed to tell you if you’re flagged.
The real issue with Revolut is the process is largely automated - some would argue entirely automated. There doesn’t appear to be a human sense checker after the algorithm decided something’s dodgy.
Suspect underneath is the logic of it’s a tiny percentage of the customers - it’s cheaper to bin them than go through anti money laundering checks by hand.
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Bugger - if only I had the proceeds to show for it!
I do think you have spelled the last word wrong!
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I was kicked off of facebook… before I’d even posted anything or joined a group! Besides registering and providing the minimum of info, I hadn’t actually done anything. A couple of days later, I was asked to provide a selfie as some form of verification of something but it made no difference, I was still turfed off. Weird. I’ve since read that new accounts are hacked for nefarious purposes. Whether that happened to me or not, I’ll never know. It’s all robotised verification and the computer said ‘no’. Shame. I so wanted to be on facebook..
I’d like to know the results to this, although other cases I’ve heard about the DSAR waa able to be refused and they got away with it due to the protection the finance industry rules gave the provider.
Worth a go though.
Could you make an official complaint to the French banking mediateur? Rules may not be quite the same in France.
If that’s the policy the bank is adopting, then I’d think it could be challenged as fundamentally unfair? ‘ Unfair ‘ is not allowed at least in UK.
But their exchange rates are still garbage. Unfortunately their franchise business model makes it difficult to track down accurate rates but we’ve been with CA Britline (bad) and now CA Gascoigne Pyrenees (worse) for 24 years and never found them offering decent rates. If you can find some info to make a comparison this is what Wise is offering this afternoon (it’s dropped back slightly from this morning)…
I think @Stella gets her pension paid in euros, as I do, into CA
The AI says “no”. I think this is going to get worse and probably won’t get better as AI replaces customer service (along with everything else).
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IIRC I think the DWPension used to arrive in sterling and was “translated” by the CA Bank but I might be wrong about that.
However, we never asked for it to arrive in euros, we just accepted whatever the UKGovt was prepared to send us 
We’d already had the CA account for a few years before our Pensons hit… so to “all of a sudden” get Bank Charges was a shock, hence why I went and spoke with the CA customer service bod.. with an excellent outcome. 
I believe that nowadays the DWP arrives in euros and the UKGovt gets/uses a generous exchange rate 
I think they asked me where and how I wanted it paid, but it was more than a week ago so can’t be sure
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Obviously, we gave them the CA bank details when actually claiming the Pension and I’m fairly positive it did arrive in £ (somewhere) and need translating 
in those first few years… 'cos that was one reason for making charges on our account.
Frankly, I think the counsellor felt sorry for us being charged anything… especially as Pensions seemed to be sacrosanct in her eyes