Having tried for some 4 years to get a BP du Sud account closed and the balance transferred to our Credit Agricole account I decided to write to the Mediateur for the BP.
Almost immediately BP closed the account and transferred the money.
I assumed this was the end of things but yesterday I had an email from the Mediateur agreeing that BP du Sud had been unreasonable and that I deserved not only a proper explanation for the delay but also 300€ compensation.
Do you have an email address for the ombudsman please
Email would be hugely unlikely to be useful. Just write to them.
AXA Banque / AXA Banque Financement
TSA 77417
35574 CHANTEPIE CEDEX
Agree re email
But I have written to them in English and Google French and been ignored
Regards
Steve Cox -gmail
LRAR?
??
Regards
Steve Cox -gmail
Recorded delivery with proof of receipt (?)
They’ll probably ignore a letter sent by regular post. If you sent it using the LRAR service (Lettre Recommandée avec Accusé de Réception) then they have to acknowledge receipt and you’re much more likely to get a reply.