Have been using the app since it became available. Never a problem (including scanning vacc. codes/ european certification etc)
BUT - since the last update by either Samsung or the app it does not update with latest infections no.s and is now telling me the phone has no internet connection.
I have uninstalled and installed several times, debugged the phone, uninstalled various possible clashing apps…
still no joy with the anti covid app.
Any suggestions - I don’t want to buy another phone if I don’t have to…
OH has a Samsung Galaxy A50 with Android v11 and the Tous AntiCovid app is v3.4.0 #310 and it all works ok.
Have you tried turning the phone off completely then turning it back on?
OH recalls there was a similar problem (wouldn’t update anything) using Google Play Store about a month or so ago and she fixed it by turning the phone off then back on again later which resolved it after Googling the problem and getting that advice as a possible solution.
Before going off to a resto in Rodez this lunchtime, I thought it might be a good idea to scan and print a copy of the vaccination certificate (that’s also on my phone). Am keeping it in my wallet…
Already done that. Carying copies of my life in my handbag. If I ever loose the folder - I am toast as a dishonest finder can simply create an alter ego…
I had to assist an older friend the other day when installing the Tous Anti Covid app on her phone. Google play would not install it and was complaining. I found the APK and installed it directly - it worked.
Below the two icons for the Apple store and Google play store, you will see a link to the APK
Worth a try before you end up doing a complete reset.
Was he not given a paper copy with the QR code?
The vaccination centre would be my first port of call.
Then - Have you looked in your / his Ameli account?
Thank you for replying Bettina.
His certificate did not have a QR code and his Amelie account had no information!
I spoke with Amelie this morning, the lady sent the certificate, with QR, printed and scanned to phone now and invalid message removed