We were convinced at a Foire Expo to buy an AeroThermi Eco Heating system to replace our Oil bolier from a supplier with Siret and logos with RGE and EDF. The system is supposed to work at -20 DegC. They undertook a survey of our property to confirm the order that we agreed. The first installation was undertaken by their engineers who were unfortunately novices. After some forceful phine calls we managed to have their “expert” come and he managed reinstall the system so that he managed to at least work in October. However, we were unhappy within a few days and after not getting any where with their Direction again we wrote a registered letter laying out that the system was not reaching the thermostat. A week ago we had outside temperatures of around 5 DegC here in Dordorgne but the system couldnt reach 16 DegC in the bedroom and 18 Degc in the down stairs rooms. We duly called the SAV and managed to get an appointment to come today. This being shown as 7/7j 24/24h assistance! This engineer confirmed the system was working, not hard when the outside temperature was 13 DegC today! He said that old houses will struggle with this speciifed system. He refused to put it in writing as he would loose his job.
I am going to write another letter. But can anyone at Surive France know the best way to address this problem or have any experience in dealing with this kind of problem. The cost of the system is 5 figures and we have taken out a loan with DomoFinance (who do property improvemn loans) which pay the installer and then start wanting repayments in 6 months time. DomoFinance were the loan company that the supplier use.