My expensive mobile phone bought on Amazon developed a fault. The screen became almost unreadable. I followed the Amazon instructions for returning it for repair under warranty. I posted it on 20 Aug. It was repaired and ready to collect at a local shop 25 Aug. That is 5 days in total (including a weekend). The whole process was simple, easy to follow and amazingly quick and, best of al, didn’t cost a penny.
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I’ve been having trouble trying to send back an order to amazon.de. La Poste say the return label has an unacceptable address and won’t arrive. After some back and forth with Amazon today they sent me an email saying, No need to return the order. You can donate, recycle, or dispose of it. Result!
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I had that once or twice on low cost orders.
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€52, I suppose they can just about afford it…
I had that with a DPD label from a website in Germany. DPD are somehow linked with Deutsche Post which has advantages and disadvantages. I am certain the French DPD depot couldn’t work with the DPD label generated by Germany, but they sent it back to .de anyway and I was refunded.
The replacement arrived smashed and this time DPD refused saying they couldn’t read the label. I had to sign an attestation that it had arrived broken (I’d already sent the photos) and was then refunded by German website.
Something similar happened with an Amazon.de order and I did not want them to not have the item back so we agreed I would pay postage at Post Office, emailed the receipt and they promptly refunded postage and product. I have a very good longstanding record with amz across a few countries and I don’t want them to think I am an unprofitable customer or to stop delivering internatiomally.
Which is a bit weird as La Poste own DPD via Geo post
In the same vein, I recently bought a reverb pedal from Thomann in Germany that was faulty. Initially they offered me a store credit and to keep the pedal, but it’s of no use so asked to return it - they offered a refund instead.
Having failed to persuade my old Husqvarna mower to restart, despite a service I ordered an electric Greenwood (batteries not trailing cables) from Amazon. They said it would be delivered by USP on Friday, but today the bell rang, and there it was. Now that is service. 
Took me an hour to, following instructions, put it all together (during which time I fell over backwards in my chair but desperately as I was going held my head forward to protect it, successfully, and was so pleased at my escape that I burst into a fit of hysterical laughter. As I struggled to my feet the Apple watch started vibrating to tell me it was calling the pompiers but I managed to hit the cancel button despite not being able to see it in the bright sunshine. )
Got it all together but am slightly surprised that, batteries inserted, it set off straight away, I thought I would have to charge them first.
Only got one question for the makers, does the blade still work without the traction being used? I would have thought it would because on my sloping ground I could save battery power by pushing it on the downhill section. Maybe I’ll find out later for myself.
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Mine certainly does, although different brand. I often let go of the traction to go down hill, my garden is pretty on par with yours hilly wise!
Amazon just delivered a masterclass in customer service.
I bought an expensive (for me) ‘phone on Amazon,
Just under two years ago it developed a fault on the screen. I went on the site and found a box to tick for reporting a fault with a product, followed the directions and got a sticker to use in the Post Office to send it for repair.
I posted it on a Friday night
It arrived at the repairers on Monday
It was repaired and posted back on the Tuesday
I picked it up from a relais point on the Wednesday.
Brilliant so far but after another month the screen developed a different fault. I went on site to find the box for faulty product but it was not there (presumably because I had previously said it was faulty).
Went onto client service page and was given a chat bot which did its best to help me but then conceded it would have to connect me with a human being. Said human being said they would send me an email with instructions to return it for a full refund. I used the refund to buy the next model up on special offer for €100 less than refunded price.
So after nearly two years use of a phone, I was upgraded to a brand new but better phone and given €100 for my trouble.
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Now imagine trying that even within the 2 year EU guarantee period at at ocal supplier.
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Sadly, platforms like Amazon, Temu and AliExpress are littered with products made in China just waiting to harm unsuspecting innocents
Please be careful what and where you order!
Done that, no problems, and got brand new replacement - a cooker.
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Yes I can’t fault A’s returns policy although things have changed from the post office labels to print from an email.
Now it is all about QR codes and for the life of me I can’t get my head round them. The present article I had to return, not that I wanted too I asked for help with understanding the instructions, presented me with a code to scan but, just like the previous 2 efforts I must be doing something wrong because they never work for me.
Once again I asked for old fashioned labels but once again I got the dreaded QRs and when they failed even at a relay yesterday I asked again. They conceded the point and said I could take it to the local post office, hooray !!, but I first had to scan a QR to give to the lady there. 
I made the effort but thank goodness had the presence of mind to print a copy of the instructions (complete with you know what), to take with me. At first she was doubtful and pressed several different buttons and finally hey presto a label emerged which she triumphally slapped on the parcel. She printed off a receipt and an hour later, back at home, confirmation that the thing was on its way popped up on my screen.
I hope nothing else goes wrong, it is very stressful but just in case, can anybody suggest what I might be doing wrong with my iphone and the taking of photos of QR codes for this purpose?
Does your phone have the option to scan rather than take a photo?
Mine does and that works but I am not sufficiently technically minded to tell you why.
I don’t know but perhaps not, anyway I haven’t found anything yet. When I first got the thing, merely to get my watch going, Eddie said something about a yellow label appearing on the screen but I haven’t seen it since. Could that be it?
Maybe, but I am not the person to advise. I have a small yellow rectangle at bottom of screen
I have just spotted one for the first time, think I have been holding it too close. So, having tapped the little yellow label what do you do when you want to reproduce it later for whatever purpose?
Should be in the gallery or wherver your photos are stored. But again this is not my subject! We need someone who knows what they are talking about!
Yes, the 2 tests that I did are in what they call the library but there is nothing to say if they are scans are simply normal photos. I’ll dig out the QRs and try again, this time checking if they are obvious there.