This is what I am sending to the head of the Financial Ombudsman Service. I strongly suggest those of you affected by all of this do something similar.
Caroline Wayman,
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
Isle of Dogs, London E14 9SR
Dear Ms Wayman,
Banks closing UK sterling accounts of their EU customers
I am writing to you because I believe an injustice is being enacted by the British banking industry on thousands of customers who live in the EU in the name of “market forces”. This goes beyond the commercial decisions of individual banks to a collective, industry-wide abandonment of some of its most loyal customers.
Yes, we may complain to individual banks and go through the “procedures” that eventually lead back to the FOS, but by then the damage will have been done and it will be too late. Hence my reaching out to you now to see if solutions can be found with financial institutions whilst there is still time.
British bank customers who live in the EU often need to maintain a UK sterling account presence. They may have UK pensions, rent from UK property and so on. Yes, in most instances, arrangements can be made to have these moneys paid into their local European bank, but this may be a far from ideal solution. Customers take an exchange rate hit. If they then need that money back in the UK (for holidays, internet purchases, repairs to property, gifts to family etc), they take a further exchange rate hit.
There is a further injustice. On moving to Europe, received wisdom is “ do not close your UK bank account ”. Why? Because once closed, it becomes almost impossible to open a new sterling account. We are at the mercy of the credit rating agencies and without a UK credit “footprint” financial institutions will not open their doors. This is the particular cruelty of the current situation. The media is reporting individual institutions saying – as they close accounts - “ our customers will have to make other arrangements ”. What if no other arrangements are available to us?
The recent Barclaycard and Lloyds communications have stirred up a hornets nest of anxiety among the expatriate community, with a flood of social media comment and advice (some of it totally spurious). This is leading to bank customer behaviour which may be at the margins of legality and prudence (behaviour which is totally alien to customers who have been with their banks for 30, 40, 50 years); for example, using Transferwise and Revolut as if they are a full current account service when they are not within the Financial Services Compensation Scheme, or using addresses of family, or rental property in the UK to imply an ongoing UK residency.
Thank you for your attention. I hope that you feel this issue merits consideration at the most senior levels of the UK banking industry and, despite the difficult circumstances surrounding Brexit, that a positive and long-term solution can be found.
Yours sincerely,
Susan Jarvis
Cc: Nikhil Rathi, FCA; The Prime Minister’s Office; David Frost, UK Brexit Chief Negotiator