My suggestion is to contact this man who many of us have used over the years. Mark, if he takes it on, would likely argue with them on your behalf and tell them they don’t know their own policies, or at least that’s what he’s often done in the past. Given you’ve already started the process I don’t know whether he’d want to get involved, but he’s the man to ask having been doing this for many years for what may well be thousands of people at this point.
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