Orange fibre

Once you do go with fibre though, I can’t imagine going back to ADSL :grin:

I was once told that the return to ADSL cannot be done.

It certainly can if you move house to an area without fibre :wink:

We had this issue, now thankfully resolved.

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We’re 3km from our nearest (fibre equipped village) but Orange have no interest in running fibre to our hameau of 2 houses. My ADSL speed is about 4Mb down/900kb up which is often all we need. However, the mobile connects to 4G with about 80Mb down/40Mb up so I can always use that for large files. We’ve rarely used more than about half of our monthly allowance…

It will get to you eventually. I recently spoke to the people who bought our old Moulin, 1100 metres from the nearest road, up a track through a forested river valley. Fibre had just been installed, underground, to just the single house.

Yes that’s what I do if I need to send or upload large files, use the 4g mobile, but that is quite rare. My download speed with adsl is generally 19mb and that’s absolutely fine for me. I think fibre is now installed and available to me but I have no intention of getting it, as my current line if perfectly fine and operates without any issues.

Pretty much - it’s a bit more complicated but that’s the essence.

Formats which don’t (try to transmit only changes) include uncompressed streams, not too many of those as the bandwidth needed is huge but the “protocols” used for HDMI, DVI, Display Port etc would count (in an ironic twist many of these now support compressed video streams), the other major one which doesn’t is Motion JPEG (MJPEG) which just stores video as a sequence of JPEG images.

It’s a bit more subtle than that - modern video codecs use a scheme called “Motion Compensation” - blocks of pixels which don’t change are tracked between frames but they needn’t be in the same place - the algorithms allow for blocks to move such as when the camera pans across a static background. Neither do the pixels need to be exactly the same colour - which they would never be in the presence of noise - similar is good enough.

So, in essence a lot of what is transmitted is a bunch of "the block at X1,Y1 moved to X2, Y2 and you need to add *these* values to the pixels to get the block to look right in the new frame. As the “delta” values are usually very small numbers they can be sent using very few bits (and they are normally compressed as well, so if the block really hasn’t changed or only by a tiny amount very little data needs to be sent to represent that).

Every so often (especially at scene changes) the whole frame is sent using compression which is essentially similar to JPEG (some video formats use other compression schemes such as wavelet transformation.

It’s all quite clever :slight_smile:

You won’t have any choice eventually. The entire copper 'phone network is being stripped out commune by commune over the next few years.

Those who don’t want an actual internet connection will be provided with an interface box that a standard 'phone can be plugged into. Of course, it actually is an internet connection as the 'phone will be running via VoIP.

That’s exactly what we were told so we had fibre installed this week. Works out a little cheaper and connection was seamless.

I am not against having fibre(although like some of the others,we don,t really need it) but it is the way that Orange are acting that is annoying.They have raised the cost of our internet/phone deal twice now in the last six months while suggesting it would be a good time to get fibre,all in the same email.Why don,t they just say that they want us to get fibre,make a rdv and this will be the price,simple.The reason that they can,t do that is because they are charging people different prices for the same thing up and down the country.

Just a word of advice from an ex ORANGE customer that switched to SOSH a few years ago because of the large price differential.

SOSH are Orange in name only.

The engineers that will repair your service are Orange, but there is no dialogue permitted with Orange, except through SOSH.

SOSH are 100% online only.

The online SOSH BOT is impossible to communicate with.

You will (eventually) be able to online chat with a human. Their ability to take action or make decisions is zero. They’re just Human BOTS, nothing more, doing the best they can.

If you are English, make sure you can write and read 100% in French.

If you rely upon translation software, make sure you can translate as fast as you can talk otherwise the conversation will end badly. You will timeout or be cut off. SOSH refuse to translate to help you. Not their fault, not their problem, they do the best they can which is way below par.

When you lose your line through bad weather you can report it online.

24 hours repairs become 48 hours, become three weeks, become 6 weeks.

They offered me 200 Go of data for my mobile to cover us through the outage as long as you you have a SOSH or Orange SIM. I didn’t, but offered to transfer my SIM to SOSH and paid the 10€ to switch immediately.

After 10 days, no SIM. I chased up the SIM online with SOSH who demanded a 400€ ‘security payment’ before they would post it.

I’m still paying my SOSH Livebox prélèvement but have no service. Orange can’t repair for 6 weeks. I can have 200 Go of free data as long as I pay 400€ for the new SIM. No 400€, no sim, no sim no 200 Go data, no data no online access, no WIFI, no support.

The SOSH offers are genuinly lower cost than Orange but the service supplied is almost unbearably bad. Impossible. They have now been reported to the Télécom Ombudsman in France.

We still have no service. Of any sort. It is NOT worth the pain just to save a few euros by switching to SOSH. It’s impossible to communicate.

ORANGE WILL REFUSE TO TALK TO YOU. SOSH IS SOSH. IT IS ORANGE UNDER ANOTHER NAME BUT ORANGE REFUSE TO SUPPORT SOSH CUSTOMERS COMPLETELY :face_with_symbols_over_mouth:

HOWEVER!

SIM+, our existing SIM supplier, have been superb… We can increase or decrease our data package within minutes, presently 30 Go at 7,99€ per month. 2€ a month for lower data is excellent value.

The vast majority of people don’t need to use Orange, or SOSH. There are many other providers out there to choose from. Some people mistakenly think that they must use Orange or SOSH, but that’s almost always not the case. Orange have been telling people moving to fibre that they have to talk to them, they have done that in our commune and it’s definitely not true.

FRANCE TELECOM operate and maintain every single piece telephone cable. You cannot be unaffected by the mighty Orange if you use a landline and Livebox, they are inseparable. We don’t use Orange because we switched to SOSH to save money, which is a fact, but cost of zero communication, frustration and another SIM supplier wasn’t worth it in hindsight.

Fibre, in our part of Finistère, is a dream, nothing more. Promised in ‘22, promised in’ 23, now promised by the end of '24. It will not happen in our little piece of Finistere…

I’m making no comment on the experiences of others, just our own. Read it or leave it, that’s totally up to you :peace_symbol:

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No one has to use any company. You can refuse to use any given form of telecommunication system, that is your choice.

Bouygues, Orange, Free, etc. all run their ADSL lines through France Télécom cables that are owned and maintained by them, aka Orange :tangerine:

It’s a monopoly. It’s not a choice. The only choice you have is who you pay, the cables aren’t negotiable.

We moved to Sosh for a while. And then moved back to orange. And we are fluent in French but prefer to deal with a human not a machine.

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The copper cables are of course owned by Orange France, just like B.T. own them in the U.K, but it’s not a monopoly. Orange have to allow other companies to use the copper network and charge those companies for it’s use as Orange maintain the copper network. That will all change in a couple of years when the copper network is removed. The exchange equipment that you use locally is installed and owned by the company you pay, which may or may not be Orange. To all intents and purposes, you do not have to pay Orange anything directly, unless you have an old POTS style landline.

Must say, I’ve found Sosh to be alot easier to deal with vs Orange. When I initially had issues with the line with Orange it seemed like endless calls with someone at the other end telling me to do this and that and then when that didn’t work they got a ‘specialist’ to call me and then finally sent engineer out, and even then the problem didn’t get fixed. I went through months of agony. Finally sorted, then I moved to Sosh. I’ve had two occasions when I needed to contact them as no internet. Simply opened the app, did the diagnostic check, the app confirmed a problem, then it took me to a page where I could book an engineer. On both occasions, someone came out the next day, sorted the issue then called me to confirm. Job done, so really can’t praise the Sosh system enough - far far more efficient for me vs Orange constant calls and someone remotely playing the guessing game to ‘try’ and resolve the issue,

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I’m curious why you would expect anything else as that’s the whole point of the SOSH budget operation. Low cost with very limited human intervention. If we want Orange levels of service* then we need to pay Orange prices.

*Very much be careful what you wish for

I disagree. I was with Orange for several years and was never very impressed with the service. However, I discovered that a call to the French help line was more likely to produce a positive outcome than the English one.

I moved to Sosh and found that the level of service actually improved. Sosh seem to have invested much more in intelligent network monitoring systems, with the result that problems are dealt with in a much more timely manner.

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@Demat_Mozilla
Welcome to the forum. I am sorry that your first post here has been so angry in nature.
I hope that you resolve your current problems and that we hear better news from you soon.

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