Definitely Scottish 
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Funny on the accents…I said the same thing yesterday….he slowed down to a glacial pace that was even harder to understand….and then we had a nice chat about Edinburgh, where they are based, and we have been many times, then he disclosed he had a great time in Paris a few weeks ago….lovey lovey convo, warm buzzy feelings…Wife wasn’t keen on it being on the loudspeaker as it was doing her ears in….so I turned it off….but pressed the wrong button…and cut him off, just as I was about to get into the meat and gravy….so had to start the whole process again…….and then, the rechargeable batteries on my landline phone gave up…so had to start again for the third time and with a different person every time.
Let us know how and what you did to get your money back….it’s meant to try us these things!
Courage!
Michael
ReAssure took 9 months to give me my money.
If you are not a UK taxpayer then you can get back all tax levied on the 75% left after the 25% lump sum. It’s what the Form France Individual (FFI) is all about.
To repeat, you can claim back the emergency tax that has been levied on the 75%.
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I’m a Canadian citizen, moved from the UK 23 years back. I went through this a couple of years back. I had a SLAC pension that I moved to Europe and changed to euro. That was the only way I could draw down from it over a period of time. The cost of transferring it was worth it. I moved the funds from GBP to euro because of the state of the pound and it was the right decision. It’s lost quite some ground ground to the euro since. The Wealth Genesis was the outfit who helped me. My contact is based in Nice. Message me if you want his contact details.