Friends of mine had a pool built 6 years ago. The builder had a decennale. Three years ago one of the walls started to move at the top inwards. Axa, his insurers, initially refused to do anything about it because a soil test had not been done before the build. However, they moved from this position by asking their Expert SARETEC to conduct investigations (letter dated Nov 12th 2012). Investigations finally completed 13/08/2015!!!!! 3 years really! Concluding that the pool has moved and needs repairing by:
" rigidification des parois de la piscine avec un chainage périphérique.
mise en oeuvre de remblais compactes.
refection des plages de la piscine "
This report was sent back to AXA Service Regalements Construction on 30/08/15 by SARETEC. A letter was sent LRAR by my friends on 30/08/15 asking what they prosed to do now that their Expert had concluded. Nothing back. This was followed by and email on 7/11/15.......nothing.
Do they now approach the AXA insurance Mediator, or their own insurance Mediator? Or seek the help of a notaire?
Any advice welcome. Thanks in advance all you wise people out there.