I’m coming round to @Jane_Williamson’s point of view that Orange are the worst service company on the planet!
Just had an appalling conversation with their accounts department (or whoever). I explained that I wanted a reimbursement for the 28 days that we have been without the internet (and phone part of the time) before an after Christmas.
And why had I not had the reimbursement that was agreed on the helpline with her colleague when our line went down in October?
She informed me that reimbursements were only given from the day you get in touch with Orange to notify them that your line is down.
No contact from the client - no reimbursement.
Since Orange has a computer that confirms when the line goes down and provides an estimated date when it will be back, why do I need to contact Orange?
And anyway, if I am sitting in a house with no internet, no phone (and no mobile because there is no signal) HOW am I going to contact Orange?
And how the hell am I supposed to know that I have to get in touch with Orange on day 1 to say my internet and phone are off, if I want a reimbursement? Where does it say that on their page that tells me about the “panne”?
Oh I am going to have fun composing my letter to the Head of Orange and to the Minister responsible for telecoms in France!!!