Many of you know me/us but for those who don’t I’m @fabien from fabfrenchinsurance.com. I’ve been trying to help the English speaking community for a while now and you (the community) have been so amazing in return (good reviews, referrals, etc.) it’s been really nice since 2016 when I discovered SFN.
But we can’t please everyone and recently we’ve had an angry customer who was mad at her policy being “automatically renewed”. Despite our best efforts to help her & her husband understand the French way of doing things she unleashed her fury online everywhere she could find. This doesn’t really bother me as we can’t have only happy customers that’s part of the game but she left a bad review on Facebook and I must admit I’m almost non existent there (only 2 comments, 1 being hers) so it looks like we’re a bad company on Facebook and that doesn’t look great. Hence my call for help if some of you can help us revamp our brand image on Facebook that would be amazing.
Just in case here is the link to leave us a review => https://www.facebook.com/fabfrenchinsurance/reviews/
Thanks a lot in advance for your continuous support