After recently purchasing a high-tech piece of equipment recently, we struck a problem. There is a HUGE Instruction Manual, the size of a New York phone book, in many different languages. All except English or German!
The problem we were having was not covered in the book or the FAQ but at the foot of each page they list a Hotline N° to call. I would really like to know -- why is France the only country who charges 34c a minute to call for information or advice? The Dutch didn't: the Greeks, Portuguese, Italians, Slovenians --- not one asks for a premium rate to speak to them.
I have also found here that companies such as Travel Agents,Insurance Companies etcetera, charge a prime rate as well. Surely if they wanting to sell a service or a product, you should be able to phone them at a normal rate? I'm not terribly surprised that the economy is sluggish.
This rip-off also applies to some other centres one needs to call from time to time. Orange/Wanadoo is a prime example. THEIR Network goes on the blink, and the customer has to pay over the odds to contact them to see what's happening.