Last week I ordered four books from Amazon France. They are French books, so best that way. I got my confirmations. Three came out one day, one the next. The single one arrived on Saturday, three days ahead of expected date of delivery. This morning I got a message to say the three had been returned, by all accounts the generic reason amounted to a wrong address. Impossible since wherever I order from in the universe they always have the single address in their system. Postwoman has just been, so I asked if she had had a delivery she couldn't hand over because we were not in or something like that. She said there had not been. She is nice and friendly with us so I knew to believe her. Now I have not only 'Votre commande X nous a été retournée' but now 'Confirmation de remboursement pour votre commande', quickly followed by 'Votre note de credit'.
It was a single order to a single address, so theoretically impossible for this to happen. However, my OH and I discussed it and calculate that one in three orders end up this way. Unlike Amazon in the UK, whatever the site may say, there is no way of contacting them to talk about it/complain. So I just tried the UK route and they immediately responded, despite what I had said about no number to call in France, saying to call them at the number on the French site!
I am considering ordering from Chapitre in future, since they have worked out Amazon was stealing their trade they have sharpened up their act.
Anybody else frustrated by Amazon France?