Hi,is anyone else having problems with Amazon.fr placed an order yesterday which was accepted,i then had an email stating that payment was refused(as usual it was worded informing you that you or your bank are at fault).I have checked with bank and as i thought they have confirmed that there is no problem with the card.Have also reconfirmed card with Amazon as requested by them,had all the confirmation but for a second time the card has been refused,will have to cancel order now.I happened to mention this on the phone tonight to a friend and she told me that she had the same trouble yesterday with the exact same email?
When it happens to me on other sites it’s usually because I’ve not noticed that either my card has expired, or the payment has defaulted to an old card that has expired, or I don’t get the confirmation code in time and it times out.
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I’ve placed two orders in the last couple of days, using two different cards. Both went through without any problems.
Do you have a limit on the amount you can spend on your card per week or month? My first card has a ridiculously low limit that used to catch met out. I since got it increased and haven’t had the problem since.
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@Euro50 Yes, had this last week and writing a complaint about the same to Amazon shortly. My order was on amazon.co.uk, but it will be the same back end module.
Basically it seems their system did not seek card authorisation at the time I did my order.
My order was split by Amz into 4 shipments. Amz only charges the card when a shipment is made. They came unstuck on 2nd shipment as the shipment value required 2-level authentication.
(When this is required, is specified to the cardco’s by Amazon themselves.) 2-level authentication however, requires the customer’s presence eg to type in a code received by sms or in an app. So authorisation failed on the second shipment long after the order was done and dusted.
Their system should have got authorisation from my card at the time I made the order, after I entered card details. Normally at that point you are asked to approve the transaction in the card/bank app, pr enter a private code or enter a code from an sms sent to you, and only after that is the order accepted by the system, in this case Amazon. ie “2-step verification”. This then covers all shipments up to the total order value, even if the shipments are on separate days.
Normally I’d just contact Amazon back and mention I think you have a problem with your system, politely. This time I went through h*ll with the most incompetent customer service centre I’ve ever come across (since Paypal’s one in the Philippines), trying to find out what was going on, and I have the records showing the full stressful inanity, so I shall be complaining.
So an error has crept in to Amazon’s order acceptance module meaning it’s not always performing 2-step verification on the card, when it should.
The quickest way to just get it sorted is to enter the details, using another card if poss, although quite likely entering same details will work and actually make it go off and get the verification once a shipment is being held up.
[Actually just seen you tried same card and it didn’t work - I can confirm it definitely works if you click on the link and use a different card instead]
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Mine worked OK weds, parcel came yesterday.
Hi,thanks for replies,no problem with card,have been told by bank,no problem with limit or exp date etc,the card has been registered with Amazon for years.Bank said they could see that Amazon had tried and had tested the card for a zero payment.I am always worried about hackers and scammers when something like this happens,think i will have to contact bank again and remove card from Amazon,don,t particularly like having a card registered anywhere.
In the UK there is the same problem/scam. Payment not made. Check your bank etc.
The email address looks genuine yet is obviously not - unless the scammer works for Amazon!
I decided to ignore the email, did not pay or change banks and the nice prime man still arrived as planned with my parcel. As I read that Prime day orders totalled US$14bn ( yep, that’s Billion) I decided making a complaint for £20 would be a waste of time .
Now get the same e-mail every week. sometimes after the goods have been delivered.
Just to be clear, mine was not a scam. The fault was in Amazon themselves not getting authorisation from the card. I was deluged with phone notifications,genuine messages in sms, email, banners all over the place on website and app, all genuine messages from Amazon themselves and yet their customer services centre was a nightmare trying to get basic info to sort it.
Had Amazon UK payment for a Kindle book (not yet published) rejected last week; I just assumed the process had timed-out after eight weeks’ waiting between order and publication. Payment went through fine at second attempt.
This can happen when Amazon suspects or actually detects suspicious activity on your account, such as an alternative location for login, or an unusual device used to login and make purchases. You are not always warned in advance, e.g. before making the purchase, as that would defeat the purpose of the measure, but it is a pain in the backside when it happens. I don’t remember exactly how I solved this last time it happened to me, possibly I had to ring someone from Amazon (when they still had people you could ring ?).