I have used Amazon for years.
I have been really happy with the "no quibble" returns policy, and have bought many thousands of pounds worth of goods from them.
This year things have changed for me:
1) epson ink cartriges I bought in the Amazon packaging were almost empty new. (Couldn't return since I had held them in my stock for more than 30 days)
2) I asked for a refund for a present I bought at christmas which had never been delivered - but the selling company had 'disappeared' from their marketplace.
3) A product I bought with a delivery time of 10 days, had the delivery time extended and extended, now past the 30 days. I'm getting worried it will turn out to be like #2
My question is: Is it just me who is coincidentally experiencing a load of problems at the same time, or has the 'character' of Amazon changed for the worse?