Hum. This is interesting. I think my reaction is very French having followed this up.
Another call and voicemail (not bothered to hear) from a number showing as 3336nn, nn being departement number, same as yesterday.
Bearing in mind SMS’s have additionally been received displaying as from 38663 with message claiming to be from Assurance Maladie.
But as we all know these identifiers can be faked.
My policy anyway is never to pick up a number from a call I don’t recognise, and never to respond to or click on anything in any SMS from a sender if I don’t recognise the sender.
I’ve always quite deliberately set communications on my Ameli account to email only and never ticked the boxes to receive contact by SMS or phone.
So I called CPAM, got through to an agent, and said I wanted to complain as I am receiving harcèlement téléphonique and sms’s from someone presenting their identity as from CPAM. On the basis that assuming it’s not them, and it shouldn’t be given the settings on my account, my data has potentially been leaked from CPAM to whoever is doing this harassment.
The CPAM conseiller checked my account and said “Yes someone has been trying to contact you about prevention I’ll transfer you to them”.
You could have knocked me down with a feather. I said No, if you have anything to say to me you can say it by email. I have always since the beginning set my account in Ameli that you may communicate with me by email, and never by SMS or telephone. If it’s something confidential that you don’t want to put in an email, then you can send me an email asking me to call you”. The conseiller simply refused to comment on the fact that I had told them to contact me by email only and that they had disrespected that.
After being very firm about that and getting the same “broken record “ and “follow the script” conseiiler response again (and again), simply refusing to address the problem, I got really fed up. I said I want to make a complaint. The conseiller said if you want to tell us not to call you you must send a message At that point I raised my voice and ssid “Je vous ai déjß informé en paramétrant mon compte j’ai toujours été très claire que vous pouvez m’envoyer des mails et refusé par téléphone et sms. Veuillez respecter ce que je vous ai déjà dit.”
The conseiller gave me the “you must send a message” again and asked me not to m’énerver.. I repeated what I had said “Veuillez respecter ce que je vous ai déjà dit” and “Prenez cet appel comme message.”
Basically got nowhere and it really annoyed me that she simply refused, clearly under instruction, to explain, comment on or deal with the issue. So, since they want a message, I raised an official complaint in Messages in Ameli that my data had been used for a purpose I had specifically not agreed to. Ticked the box to say you haven’t dealt with a problem satisfactorily, which normally I would avoid. So I’ve decided to raise it as a breach of data rights / misuse of data complaint first, as it might go to a different team than the operstional one, thst is aware of GDPR, and will see what comes back before raising it as an opetstional issue if necessary.
Additionally, for the first time ever, on my phone I’ve blocked the telephone ID they’ve been using, and I’ve blocked the ID they used on their SMS’s. I am also considering removing my phone number from my Ameli account, since CPAM can’t be trusted with my data nor to respect what’s been clesrly communicated to them by explicit settings I made on the account.
I get prevention emails and I choose to avail only of some of what’s offered. But harcèlement téléphonique by CPAM is not acceptable. That was the last line of my complaint.
I’ve also noticed Ameli recently keeps trying to trap you into signing up for their new Espace thing when logging in. Most of the time clicking on the x to close the box that pops up puts you into the signup page fpr the Espace, instead of closing the popup (though that might be because I’m on a phone screen).
This, because of course the Espace is about sharing personal data, and the violation of the choice already made not to receive calls and SMS’s, makes me think someone at CPAM has made a deliberate decision to ride roughshod over personal data rights.
I should receive a reoly to my complaint by Monday but I suspect it will be some sort of anodyne acknowledgement at that point.
