I complained (by email) and have had this reply, which does nothing to reassure. This is from an organisation whose USP is that conversion and transfers take seconds.
Often in the past my euros have been in my French account before my pounds have been taken from my UK a/c.
Hello Susan,
Thanks for getting in touch.
We received the money for transfer 708524980 and we’re converting it now, which can sometimes take up to 2 working days.
Once that’s done, we should be able to send the money out.
It can take up to an additional 2 working days for your recipient’s bank to receive the funds. Your transfer should arrive by 13 June 2023. But in rare cases, it can take longer.
We try our best to complete our transfers as quickly as possible. But sometimes they might take a little longer than expected — this is hard to predict. Learn more about how long transfers take here.
Let us know if you have any questions.
Oh yes, I have questions! Like, why am I using “Wise”?