Doing IT support for someone with an old Wanadoo France (now hosted by Orange France) email account which keeps throwing “account error - password incorrect” messages when trying to send emails from his iThings.
I resolved it a week ago with a password change across the iThings and their PC and I’ve just been told the same issue is occurring again.
Anyone seen this?
I haven’t seen that as I only use Wanadoo/Orange for emails on the pc, but since I bought this new computer I get regular pop-ups telling me my ‘Orange account 2 is not up to date’. When I click on the panel there are no options displayed as to what to do about it. Reception of emails however remains unaffected.
My personal email address is an old Wanadoo one. I use it on an iPhone, Macbook Pro & iMac.
It’s used as an IMAP account & always via an email client (Apple Mail). I rarely use Orange’s webmail interface.
I do occasionally get errors on the iPhone, usually when the device has a weak wifi connection & slips onto 4G & back. I’ve never had to change anything to resolve a problem.
Thanks all. Might well be down to flipping between poor WiFi and even worse 4G as suggested.
I’ll pop round to see him later and he’s not been in the Settings screen trying things.
Had fun trying to fault find the above as Orange.fr webmail service is giving “service not available” errors.
GMail issues were resolved by PW change.
Have advised to move all email communications to his iCloud email account.
Not sure how relevant this is, but I just logged onto Orange webmail & everything was fine.
What URL did you use? I’m still getting the same error.