I’m wondering if anyone else is getting caught out with commission fees from the bank when purchasing Eurostar train tickets?
It’s happened to me three times now, all since Brexit.
I pay on the French version of the Eurostar website, in euros, with a French VISA card and there is of course no indication anywhere that there will be any fees.
Then I see “frais hors zone euro” appear on my bank statement linked to the transaction. Our bank, Société Générale, told us that this is because the site is registered in the UK. I don’t know if this was the case previously but I never used to get these fees before in a long history of using Eurostar.
Not sure whether this is something to bring up with Eurostar or the bank.
Would like to know if I’m the only one experiencing this - or is everyone buying tickets in France now paying these fees?
So your account has the entry for the purchase in euros and then a separate commission charge, presumably for a currency exchange, but no notification of a sterling amount (or dollars or sloty’s or whaterever lol…). i.e an undocumented transaction which you never approved?
In the UK I’d be raising a complaint with the bank pronto! Presume there must be some similar mechanism in France, go for it! And let us (me) know the process - and the result.