Bein sports

Sorry To disturb you again Simon
I’ve taken out the subscription and I have my log in details but every time I try to log in through the link they emailed me it says it can’t find me.
Secondly every time I try and download the Bein app it just throws me between uk and French app stores but won’t download. I have a paid for VPN on my internet so we can access iPlayer is this causing the problem