I book deliveries thru Interparcel, an ‘agency’ for all the main courier cos. They give you a choice based on cost or speed, it’s all priced - you choose.
Whatever you do avoid Hermes. I had a small [25cms cube] but valuable [insured to £1000] package sent to Spain via Hermes. On tracking, 3 days after dropping at the collection point, it showed as ‘logged at the International Hub, Lille’. And it continued to show that for the next 6 days. The delivery was supposed to be 3-5 days.
Interparcel, who have an inside track to all the courier co customer service, got nothing out of Hermes except that Hermes has shut down their phone lines! Email only! I did, Interparcel did - nothing back.
All of a sudden Correos announced it would deliver something at 16:00. Three hrs early - or 4-6 days late - this package turned up. It was still showing as ‘logged at the International Hub, Lille’!
I’ve had 3 no-shows 3 days running for a collection by Hermes. Yesterday I finally put my money where my mouth has been - no more Hermes - and bought something more expensive from A because B was shipping via Hermes.