Had a miserable day! Yesterday and then again this morning I’ve fallen for a very professional looking email purporting to be from Mondial Relay about a failed delivery yesterday and making an arrangement for a redelivery, paying a small sum either to have it left at a relais or to be booked again for home delivery.
I fell for it, twice. Yesterday I tried to get it booked into a relais at a local Intermarche. Then I saw it hadn’t worked, so I tried to get it delivered to our home. Throughout, the layout and brand material looked exactly like Mondial.
It worked because:
I have placed two recent orders and heard nothing since
and we’re going away on Tuesday for a week and I was worried we’d miss them.
So I was anxious and I wasn’t paying proper attention. It was only when I contacted Mondial and they couldn’t match the delivery number that the penny dropped and I looked at the “from” line in full on my email:
brunrobert(dot)activehosted(dot)com@myactivecampaign(dot)com; on behalf of; Mondial service eserdiktas+bluewin.ch(dot)4@4096928.myactivecampaign(dot)com
Horrible!
So I have spent the day:
Checking my bank account (relieved to see all seemingly well)
Blocking my card
Visiting the bank in town to get a new card (come back tomorrow - gggrrrr)
Copying the email to Mondial
Copying the email to ActiveCampaign
Contacting one of the suppliers whose goods should have arrived by now.
Feeling foolish and also annoyed that my day has been taken up doing this when I could have been gardening.
Needless to say, all of this has taken much longer than I have described here.
Easily done SuePJ, especially when you are expecting deliveries and busy, it’s a reminder to us all to take care. God, I really hate these thieving barstewards.
Top marks for realising and taking steps to make sure they don’t win.
Hopefully you’ll have a much more relaxing evening, big glass of something might help.
Got to be so careful these days. I’ve recently had a couple of SMS s saying they’re from the transporteur and can’t deliver because no one was in and could I please phone the “patron” to reorganise the delivery.
@SuePJ , I had a similar text message today. Weirdly, initially it took me to Le Monde, but subsequently to Mondial R, where I was invited to pay 47 cents for my parcels.
The surprising thing (to me) was that they have my name and address.
ActiveCampaign have responded very fast and told me they have closed this account.
It seems a strange sort of business, all IT, helping companies manage all their marketing activities, including (obviously) people setting up ways to phish!
I’ve had a reply from the company that manages Mondial cybersecurity and the message includes the following:
Si vous avez déjà cliqué sur le faux lien ou téléchargé le fichier ZIP, il se peut que vous ayez été infecté par un adware ou un ransomware. Pour vous en débarrasser, rendez-vous sur masecurite.interieur.gouv.fr pour trouver des solutions
Is there anything I need to do? Eg run a specific programme to see if there is a problem?
I had a similar experience and it it such a hassle.
I have since taken out a Revolut Visa card. You simply transfer money to it as and when you need to and can cancel it anytime you want. You will never lose more than the amount you have transferred onto it and there is no access to your bank details from it. I use this now for all my internet purchases.
I’m being harassed twice a day since yesterday with random calls and an SMS so it’s started again. Annoyingly the SMS shows a name sender - some fake survey - and on my phone that’s impossible to block.
I would like to personally punish whichever institution or French government entity has leaked my details. But a significant fine in the 00’s of millions of Euros seems to be needed as a deterrent and once again F gov is lax about actually implementing an effective means of enforcing consumers’ rights.
I get the same thing - but they ask me to click on a link to organise re-delivery, and then once again ask for the address. Fortunately these SMSs have been when I know I’ve not ordered anything. Scam scum…
I’m of the opinion that I’ve either paid for delivery or its already included/free so it’s up to them to deliver. The scamming scumbags have somehow got hold of my name, address and phone number, but I just ignore them and fortunately not that frequently.
