Bitlocker?

One of our laptops has died. A local EI has taken if off to resuscitate but says he can’t extract data from hard drive as protected by BitLocker that we must have somehow activated.

We have zero memory of this, so are now at a loss as to how we can get the necessary codes/recovery key (?) to access the hard disk.

Any experience of this??

Have you already looked at the site below?

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Yes, we have no microsoft account - and never had one. Failed at first hurdle.

If the laptop started without asking you for a key it was possibly stored in the TPM

Which (I think) means you need to restore the laptop to working order

What laptop & cpu

Is it a Windows OS? if so you have a Microsoft account

Not necessarily, though it is harder and harder to avoid it these days.

We have found it! About a dozen email addresses ago, so yet to see if the deliveredcode even relates to this laptop.

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