We changed our lease jan 2025, told insurance that we have new vehicle and sorted insurance. My husband has just died and I found we are paying 2 vehicle insurance but only own one car. Bank want proof, I can’t find the paperwork but have copies of end of leasing with one company and the new. We only pay one leasing. This is not good enough for the bank and they will not help. Help!
What is the bank wanting, and for what ?
1 Like
Welcome, @ann_pratt .
I’m sure you’ll find help here when we know a little more about the problem (see abvove: don’t hesitate to add more detail), which must be worrying.
Proof I no longer have the car, so they can supposedly stop the insurance.
Ann
Did you insure both cars with the same bank?
Did you make it clear to them that this car was a replacement, not an extra car?
Was there any reason a different insurance policy was sold to you, rather than a modification to the existing policy?
The insurance company that dealt with the insurance on the previous vehicle is the one to contact and:
(1) inform it that the lease on the previous vehicle has ended;
(2) request that it confirm “résiliation” of your older insurance policy.
Even if the company that sold you your previous insurance policy was the bank, it is often a different internal organisation to the bank itself, and would need contacting separately from any contact with your bank manager.
Hello Ann, this must be a very difficult time for you, trying to sort out everything following your husband’s death. My condolences on your loss.
Unfortunately I cannot offer a solution, but can understand the bank querying this, as sometimes people keep the car when it comes to the end of a lease. Can the leasing company provide more information that the car was returned to them? Just a thought.