Hi All
we are frontier workers, so we need to submit an S1 every year ( and this year an A1 also - have no idea why or when it changed)
CPAM have all the info - as I can see from my account…my CV works perfectly.
however my wife’s stopped working during the CPAM update process. the lady in the pharmacy said to just apply to get a new physical card…
please help, as im advising her what to do…
many thanks.
I would infer from that, that the card is physically damaged rather than an issue with your rights. You could check your attestation de droits to be sure and order a new card if necessary.
yes, thanks John -
its how to apply for a new physical card for my wife, and how long it might take as she is due to meet a consultant for a knee op in 1 month…and currently cant use the CV.
all of the Droits are fine for both of us, and I know the S1’s are registered as my CV now works perfectly after being told its being processed.
its now all fine.
such a pain doing the process every year; but necessary so im not complaining - too much…
Can’t you just do it from the “demarches” section on the app?
Why not print out your wife’s Attestation from your Ameli account (we printout one each year, just in case)
“Vous pourrez présenter cette attestation aux professionnels de santé pour attester de vos droits à la prise en charge de vos frais de santé.”
just a thought 
There is a drop down menu which includes applying for a replacement card. If you have a suitable electronic image to upload everything can be done online.
thanks for the help; we have done it in the app.
it only gives the options of loss, theft or renewal…
so we just said loss…and then it cancels that card and you need to apply for a replacement…
its done. thanks