Any advice on consumer rights?
HI just before xmas we ordered our boys a childrens quad bike from an online supplier who had a distribution centre in Paris, we thought being based in France should anything go wrong it would be easier, how wrong could I be!
The quad arrived just before xmas, the other half duely tightened bolts and added fuel, xmas arrived and we had two excited boys, they tried the quad and it would not work, basically, engine starts, when you lift the wheel off the floor wheels turn, put a 5 year old child on, won't go, or very slowly on a flat tramac surface, restrictor is fully open I must add.
I have rang, e-mailed, rang, e-mailed the offices with little response, I must have tried to contact them 50 times, I have actually spoken to someone 4 times, last time over a week ago they said sent me an e-mail with what is wrong and we will send the bits to fix it, I asked who would fix it and they said they would have to sort that out. I said I wanted them to collect the quad and give a refund, nothing in response since this date, I try at least twice a day to ring, but no joy.
I am particularly angry as this was the boys present, they want to ride it and can't.